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“Over the past two years, I suppose the changing face of our consumers and their buying habits is one thing that remains challenging for many independent jewellers,” Zarb told Jeweller in March. COVID-19 accelerated one other key pattern within the retail sector, which is the shift to e-commerce. According to figures from Australia Post, 12 per cent of Australian retail sales happened online in March 2020 – a brand new document high. “Together with our specialist jewellery retailer rent consultants we helped over 200 members achieve substantial rent reductions,” Pocklington stated. At Showcase, Webb stated, “Thankfully, as a group, we…